Customer Service Agent

Your new company
Join a growing organisation committed to delivering reliable services and exceptional customer care. With a strong focus on innovation and community, they're proud to support customers across the whole of the UK.
Your new role

• Act as the first point of contact for customer enquiries via phone, email, and live chat.
• Resolve billing, account, and service-related queries with empathy and efficiency.
• Maintain accurate records of customer interactions using internal systems.
• Resolve or escalate complex issues to relevant teams when needed.
• Work flexibly across various shifts, including evenings and weekends.
• Contribute to a positive team environment and continuous improvement.

• A passion for helping people and delivering excellent service.
• Strong communication and interpersonal skills.
• Ability to work flexibly across different shift patterns.
• Comfortable using digital systems and learning new tools.
• Previous customer service experience (utilities experience is a bonus).
• A proactive, solution-focused approach to problem-solving.

• Hybrid working
  
• Flexible hours and shift working
  
• Central Office Location