Are you a Customer Service Manager who is looking for a new and exciting opportunity to join a growing retail brand? Our client due to growth are looking for a Customer Service Manager with experience of managing a call centreIf you're looking for a company with great benefits and culture - then please apply!What's in it for you?
10% Bonus
25 Days Holiday + 8 Bank holidays
Free on-site parking
Private Medical Insurance
Private Dental Insurance
Retail Discounts
Plus more!
Responsibilities
Responsible for the daily functions of the customer service team, improving customer service procedures, policies and standards for the department and organisation
Managing, leading and motivating a team of customer service staff, training staff to deliver a high standard of customer services
Conducting root cause analysis and provide on-going recommendations and solutions to improve professionalism and customer service procedures and policies
Co-ordinate and manage B2C customer service projects and initiatives
Responsible for maintaining appropriate staffing levels to ensure daily and weekly targets are achieved as per the B2C team KPI's
Experience Required
5+ Years' line management experience within B2C customer service environment, preferably a call/contact centre experience
Excellent knowledge of customer service principles and practices
Knowledge of SAP & CRM systems
Microsoft Office including Word, Excel (advanced level), Outlook, PowerPoint and Project knowledge