Service Administrator

A Service Administrator is required for an employer based in St Albans.Excellent benefits include regular salary reviews, overtime bonus, 25 days annual leave plus Bank Holidays, Death in Service x 3 of your salary, Pension and free parking on site.A starting salary of 28-29.5k is on offer for the Service Administrator with up to 3.6k on top in overtime bonus.Hours of work: Monday to Friday, 7.30am - 4pm and 8.30am-5pm rotating weekly.You will also be required to work 1 in 4 weekends on call. The weekend work is home based. A bonus of £300 is paid when on call adding on up to £3,600 a year to your annual salary.

The employer has a well respected name within their industry, working with some of the worlds biggest brands, and pride themselves on creating a wonderful experience for their customers.The Service Administrator is responsible for 9 engineers diaries, scheduling, planning, activating and closing service calls.Day to day responsibilities include:

• Dealing with all incoming calls and emails on the service desk from the engineers, clients and customers including call logging/queries.
• Dealing with both reactive call outs and planned maintenance jobs.
• Coordinating a nationwide team of engineers in response to customer requests for assistance.
• Managing quotations, annual service agreements and invoicing.
• Ensuring all engineers have work for the following day to maintain productivity.
• Developing excellent working relationships with colleagues / engineers / external customers / clients.
• Monitoring stock levels and purchasing spare parts to meet demand.

Skills required of the Service Administrator:

• Effective communicator
• Good time-management
• Problem solving skills
• Customer Service experience

For more information, apply today