Business Support Officer

This is a temporary role to provide administrative support for the Community Intelligence Team. This includes creating, processing and quality assuring life-critical risk information for use by the emergency services and to make this available electronically to front-line personnel via Service mobile data technologies. To contribute to the safety of fire service personnel and the community by maintaining an effective and comprehensive risk information process where Service objectives and targets are met.

You will be based at Surrey Fire and Rescue Services Headquarters in Reigate reporting to the Senior Information Technician. The post is part of a small team who process and manage electronic information to safeguard Firefighers responding to operational incidents. The role is computer-based and deals with a variety of electronic media, including graphical, mapping (GIS) and CAD data. The Service has a Customer Records Management (CRM) system for data management and it is expected that the post will become familiar and experienced with the management of this system. Accuracy and the production of quality information are key expectations of the role.You will be expected to liaise with internal and external custodians of information, explore leads for new data sharing partnerships, provide advice and assistance as necessary, play an active role in promoting firefighter and community safety (through provision of risk and resource information).

Competent in a range of IT tools.
Ability to work with others to achieve objectives and improve customer service.
Good written and oral communication skills with the ability to build sound relationships
with customers.
Good administrative /organisational and analytical skills.
Ability to prioritise and plan own workload in the context of conflicting priorities and work
on own initiative.

Competent in a range of IT tools including Excel.
Ability to work as part of a team.
Well organised and able to meet tight deadlines calmly and efficiently.
Ability to deal appropriately with sensitive and confidential information.

Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.