Courses available from Hemsley Fraser

Through a series of customer focus groups, we have identified the core skills, behaviours and competencies required at the various stages of the office professional career. Our courses reflect these findings and have been designed to provide you with a clear development path to support your career aspirations.

The following courses are all available on either as open sessions on the dates published, or can be delivered exclusively to your organisation at a date and location to suit you. If what you need isn't here then we can also work with your organisation to develop tailored training specifically for your needs.

• Diploma in Business Administration For Supervisors and Team Leaders with an Administrative Role, Senior PAs and Administrators
• Secretarial, PA and Administrator Conference - Being Brilliant!
• The Essential Office Professional - Professional Skills for Administrators and Secretaries
• Success Skills for PAs and Executive Secretaries
• Professional Development for Senior PAs and Executive Secretaries
• Secretary/PA & Manager Programme
• Increase your Credibility - Stepping up to Support your Manager.
• Minute Taking Made Simple
• Providing Administrative and Secretarial Support for Teams
• Building Your Personal Brand and Networking for Success
• Personal Effectiveness
• An Introduction to Successful Conferences and Events
• Professional Reception Skills - The Face of the Company
• Adapting to Group Dyamics - Handling Different Behaviours & Creating a Successful Team
• The Effective & Confident Administrator revised focus
• The HR Administrators Role
• Rapid and Effective Reading
• Proofreading
• Project Management for the Office Professional
• Providing Administrative Support for Projects
• Time Management for Office Professionals

Additional courses

• Effective Business English
• Professional Written Communication
• Writing for Results
• Writing Effective Reports
• Speaking and Presenting with Confidence
• Working Assertively and with Confidence
• People Management Skills for New Supervisors and Team Leaders
• Making Sense of Finance - Essential Knowledge for Office Professionals
• Managing Pressure and Conflicting Demand
• Delivering Excellence in Customer Service
• An Introduction to Customer Service
• Essential Skills for Effective Training Administration
• Health and Safety at Work
• First Aid for Appointed Persons
• Microsoft Desk top courses (Word, Excel and Powerpoint)