Customer Service Executive

Location: Poole
Job Type: Temporary on-going
Start Date: ASAP
Pay: Hourly rate DOE

Are you an experienced Customer Service professional looking for an immediate start opportunity?

We are seeking a proactive and customer-focused Customer Service Executive to join a busy team in Poole on a temporary basis. This is a varied role where you'll be the first point of contact for customers, providing exceptional service across multiple channels while supporting the wider business with day-to-day customer enquiries.

• Answering incoming calls and responding to customer emails in a professional and timely manner

• Managing customer enquiries via live chat

• Processing customer returns and refunds

• Liaising with customers regarding product availability and order updates

• Handling customer complaints and product issues, providing positive and effective resolutions

• Supporting additional customer service functions as required

• Sharing customer feedback with the wider business

• Assisting with improvements to customer service processes and systems

• Maintaining accurate customer records and correspondence

• Previous experience in a customer service, customer support, or customer care role

• Excellent communication skills, both written and verbal

• Strong telephone manner and customer-facing skills

• Positive, proactive approach with excellent problem-solving abilities

• Able to work independently and manage workload effectively

• Confident using IT systems and databases

• Strong attention to detail and organisational skills

This is a fantastic opportunity for someone who enjoys helping customers, solving problems, and working as part of a supportive team.

Apply today!

TJCOM