Senior Financial Services Administrator

Senior Financial Services Administrator

Leicester (Our Ref AL1415) - fully office based - Monday to Friday 8am to 4pm

Salary £28,000 - £36,000

My client is a well-established wealth management firm, and they are seeking an experienced and detail-oriented Financial Services Administrator to join their growing team.

This role is ideal for someone with 3+ years' experience in financial services administration who is confident managing client documentation, liaising with providers, and supporting advisers with more technical aspects of financial planning.

You will play a key role in ensuring efficient operations and delivering a high standard of service to both clients and advisers.

Key Responsibilities:

• Answering incoming calls and acting as a first point of contact for clients
• Welcoming clients into the office and preparing meeting rooms and refreshments
• Managing incoming and outgoing post
• Scanning, organising, and uploading documents to CRM systems
• Monitoring shared inboxes and handling correspondence
• Liaising with providers to chase outstanding information
• Maintaining the FCA daybook for advisers
• Processing letters of authority and organising policy documentation
• Supporting advisers with client file organisation and post-meeting administration
• Preparing portfolio overviews based on provider information
• Producing financial planning reports, including:
• Defaqto risk reports
• FE Analytics fund research
• CashCalc cashflow modelling reports
• Preparing annual review documentation, including:
• Portfolio valuations
• Fund performance and analysis
• Cashflow reports (where required)
• Assisting with business submissions and simple online applications
• Attending meetings with advisers where required to support the advice process

About You:

The ideal candidate will:

• Have 3-5 years' experience in a financial services administration role
• Have a strong understanding of financial planning processes and documentation
• Be highly organised with excellent attention to detail
• Have strong written and verbal communication skills
• Be confident liaising with providers, clients, and advisers
• Be able to prioritise and manage multiple tasks efficiently
• Have experience using CRM systems and financial planning tools
• Have good working knowledge of Microsoft Office
• Experience with tools such as Defaqto, FE Analytics, or CashCalc

What's on offer:

• £28,000 to £36,000 salary depending on experience
• 28 days holiday (including bank holidays)
• Additional holiday per year of service (capped at 5 days)
• Option to carry over up to 3 unused holiday days
• Workplace pension (5% employee / 3% employer via True Potential)
• Free gym membership
• Private Medical Insurance
• Discretionary quarterly team bonus awards
• Employee and client referral scheme
• Supportive team environment within a growing business
• Assistance with parking costs

If this role is of interest, please apply with an up to date CV. We aim to respond to all applications within 10 days. By submitting your CV you consent to it being retained for use in connection with this and future relevant and/or similar vacancies, you can of course, opt out of this at any time by emailing us. Full Privacy Notice can be found on our website.