Pensions Administrator - Sheffield

This role is responsible for supporting the retirement team by processing pension cases and ensuring members' pensions are accurately and efficiently put into payment. The individual will play a key part in delivering a smooth transition for retiring members by managing the necessary administrative tasks, maintaining high attention to detail, and upholding service standards throughout the process.

• Calculate and process members' benefits based on their entitlements under the rules of the Royal Mail Pension Plan
• Communicate member pension entitlements and resolve member queries
• To deliver the product to agreed service and quality standards, in accordance with Plan rules and HRS service specification
• To play a full part in developing and delivering continuous improvement activities in accordance with our PASA Gold Standard and Continuous Improvement frameworks.
• To take responsibility for own personal and professional development
• To ensure that own technical knowledge remains up to date to enable continued delivery of an excellent service.
• To develop and maintain positive, effective and professional working relationships with customers, clients, stakeholders and Royal Mail colleagues, delivering consistently excellent value-added service
• Undertake work in different teams within the Pension Service Centre according to business need, including Activations, Bereavements, s, Additional Benefits, Payroll, Plan Finance and Pensions Data Management.

• Ability to prioritise and manage own workload
• Strong English Language and Mathematics skills
• Proven experience of delivering a professional, customer focussed service
• Demonstrably strong written and verbal communication skills
• A track record of working flexibly to ensure that customer requirements are delivered
• In-depth knowledge of all Microsoft Office software - Word, Excel, PowerPoint and Outlook
• Proven planning and organisational skills, including experience of delivering to demanding timescales
• Effective problem-solving ability
• Well-developed analytical and reporting skills
• To exhibit behaviours that exceeds our customer's expectations