Temporary Customer Service Representative (10-Month Contract) - Basingstoke - £15 per hour Are you an organised, people-focused professional who thrives in a fast-paced customer environment? Our client is looking for a Customer Service Representative to support UK-wide clinical and industrial customers for a 10-month temporary assignment. This role is based in Basingstoke, with plenty of available parking
You'll play a key part in ensuring customers receive exceptional service - from managing orders and resolving delivery queries to coordinating with internal teams to keep everything running smoothly. What You'll Be Doing
Managing customer data - keeping records accurate and up to date for compliance and audit purposes.
Processing quotations & orders - raising quotes, orders and schedule agreements to agreed service levels.
Handling customer enquiries - providing friendly, efficient support via phone and email.
Working cross-functionally - collaborating with distribution, planning, finance and sales operations to resolve issues and manage expectations.
Investigating queries & complaints - taking ownership and ensuring swift resolution.
Tracking deliveries - liaising with courier partners and monitoring shipment progress.
Supporting daily operations - contributing to daily meetings and managing shared inboxes.
Maintaining performance targets - helping achieve Lines On Time In Full (LOTIF) goals.
Promoting safety & compliance - following company policies and encouraging safe working practices.
What We're Looking For
Customer service experience - ideally in a team-based, customer-facing environment.
Strong communication skills - confident, clear and professional.
Excellent organisation & attention to detail - able to manage multiple tasks accurately.
Problem-solving mindset - proactive and solutions-focused.
SAP experience - desirable but not essential.
Good MS Word & Excel skills - intermediate to advanced level.
Pharmaceutical or scientific industry exposure (preferred but not required).
What's On Offer
£15 per hour
10-month temporary contract
Basingstoke location with parking
Supportive team environment
Opportunity to gain experience in a leading scientific/industrial organisation
If you feel you have the required skills to be able to 'hit the ground running' in this role - please apply, and we will be in touch to discuss further.
