Scams Senior Administrator

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Location: Reading

Employment Type: Permanent, Full Time

Grade: Senior Associate

Hybrid

REQ003286

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

The Scam Protection Team is part of the Member Engagement HUB (HUB) and was set up in 2015 to help protect members from falling victim to pension scams. The team supports Trustees and administrators to meet the requirements of the new Transfer Regulations by talking to members directly, helping to ensure they have been through a robust process and are not at risk of being scammed. The HUB sits alongside our Pensions Administration department and thus benefits from our long experience and outstanding credentials in this market.

• Providing Senior Support on Scams Protection administration within a growing team.
• Training of other team members.
• Assisting less experienced team members.
• Checking and authorising other team members' work.
• Producing/Auditing reports for client teams/Trustees.
• Auditing Scams calls conducted by other team members.
• Dealing confidently with members by phone, email or letter.
• Updating/Maintaining records on our primary database 'ASH', and online system and other databases.
• Ensuring that member cases are dealt with in accordance with strict deadlines.
• Overseeing production of monthly billing information.
• Collation of data for Management Information (MI) and production of MI reports.
• Reviewing and updating of Processes in line with industry changes
• Implementation of new Clients.
• Project work as directed by Team Leader or Manager.
• Working closely with other departments/teams both internal and external to provide a total service to our clients (Administration, Clients, Scheme Actuary, Consultants, Providers and third parties).
• Contributing to the development and maintenance of HUB processes and system development.
• Compliance with business associated certifications where required.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

• Previous experience in Pensions Administration or Pension Scams prevention.
• Ideally, be educated to A-level standard.
• Be able to demonstrate ownership, responsibility and accountability for self.
• Be organised, methodical and logical in approach to tasks.
• Have high standards, excellent quality of work and customer responsiveness.
• Be able to develop and implement effective processes to manage a high volumes of tasks.
• Have good leadership skills, the ability to manage own workload as well as assisting the team.
• Be able to plan and be flexible with that plan.
• Be proactive, having drive and commitment.
• Be able to work on own initiative.
• Be a point of reference for knowledge.
• Have a can do attitude, attention to detail and take pride in work.
• Be able to communicate effectively.
• Have the ability to work in a team towards company objectives.
• Have experience of working with MS Office products, such as Outlook, Excel, Word.

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

Interested candidates should submit applications via Apply Now option or contact for more information. Join XPS Group and contribute to a dynamic and inclusive workplace.

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

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