Facilities and Client Support Assistant - Manchester

Posted: 15/03/19
Location:City, Manchester

Facilities and Client Support Assistant - Manchester

DWF LLP is seeking to recruit a Facilities and Client Support Assistant to work within the Facilities team in our Manchester office.

Are you an experienced Office/Hotel Receptionist or Facilities Assistant? Then we have the right career opportunity for you!

Hours will be 40 a week and this will be on a rotation shift pattern basis covering between 8am - 6pm.

If you want to build an exciting future with one of Europe's most innovative legal businesses, apply below as we're interested in hearing from you!

Main Duties:

The role is to assist and support the facilities and client support functions ensuring that the services provided are of a high standard in terms of effectiveness and efficiency.

Provide cover and support in both areas ensuring that all duties are undertaken as directed by the team leader.

Client Support:

  • Meet and greet all visitors and staff from other locations in a polite, friendly and efficient manner;
  • Operate room bookings via the On-line booking system efficiently and effectively
  • Prepare rooms for meetings/seminars and returning rooms to order.
  • Liaise with catering suppliers to ensure an efficient catering service to our people and clients.
  • Operate the switchboard answering calls in a prompt and professional manner and directing to the appropriate individual. Ensure messages and information are correctly communicated.

Facilities Support:

  • Sorting and distribution of internal and external mail.
  • Delivery of 'by hands' ensuring this is done is a prompt and timely manner.
  • Control, ordering and distribution of stationery
  • Administrative tasks including, photocopying ensuring correct charges are applied
  • General maintenance as and when required e.g. Light maintenance, repairs of office fixtures and fittings etc.
  • Deal with outgoing mail, using correct procedures


  • Act as liaise between the Facilities and Client Support Team and the Team Leader to ensure the smooth running of the office and provision of services to our people
  • Negotiate timescales for the delivery of customer requests

The above is not an exhaustive list of duties. You will be expected to perform different tasks as necessitated by your changing role within the organisation.

Why DWF?

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That's why, when you join DWF, you'll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, holiday buy / sell scheme, gym memberships, health assessments, cycle to work, retail vouchers and dining cards. We are also happy to discuss flexible working patterns.

We are actively recruiting and keen to hear from you, please apply!

About DWF

DWF is an award-winning legal business with a strong reputation for excellent client service and effective operational management. There are now over 2,900 people in the DWF Group, based in 26 key locations across the globe.

Diversity, Equality and Inclusion at DWF

Nurturing talent is very important to us. We are committed to equal opportunities in all areas of work and business. We want people to achieve their best, which will positively impact on our clients and communities in which we live and work. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

Disability Support

We will make reasonable adjustments to help you perform at your best. Please contact the DWF Recruitment team and tell us what adjustments you need either to submit an application for a vacancy, or if you require any reasonable adjustment should you be invited to interview. We are committed to an ongoing programme of improvements to provide access to all.

Note to recruitment agencies

We operate a strict preferred supplier list and we will only accept CV's from agencies who we have agreed terms with and who we have instructed to assist us with this recruitment. All introductions should be made direct to the Talent Acquisition team and we will not pay a fee for any CV's sent to our business outside of this process.

Recruiting now