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Customer Service Representative

Posted: 15/03/19
Recruiter:Hays Specialist Recruitment Limited
Reference:671185546
Type:Permanent
Salary:£19,000 - £20,000 Annual
Location:City, Liverpool
Description:

Customer Support Coordinator | £20,000 | Bootle | Manufacturing | Permanent

Customer Support Cordinator | £20,000 | Bootle | Manufacturing | Permanent

Your new company
Your new company are leaders in their industry, supporting in the global trading and marketing of molasses, vegetable oils and related products and the storage of bulk liquids. They are looking for a customer support co-ordinator to join their team in their Bootle based office.

Your new role
As Customer Support Cordinator you will be the main cont act point for animal feed manufacturers, farm customers & industrial accounts across the entire product range. It will be your duty to process all orders, effectively negotiating with customers where delivery requirements are outside normal timescales or where subsequent issues arise with requested delivery period. You will liaise with logistics supplier and commercial managers to ensure distribution vehicles are organised and managed effectively. It will be your duty to be pro-active in providing delivery and logistical information to customers, build effective relationships with and support the Commercial managers in the team. It will be your duty to adhere to and carry out work to the complaints and incidents procedure and to the procedures in the Management system.

What you'll need to succeed
The ideal candidate will have previous experience of working in accounts or sales administration, be educated to A level standard or at least 2 years' experience in a similar role and be a good communicator with a confident telephone manner. It is vital you are committed to high level of customer care, be computer literate with accurate inputting skills and be proficient to communicate effectively face to face, by phone, e-communications and in writing.

What you'll get in return
In return for your hard work you will receive a salary of £20,000, 15% discretionary bonus, 9% company pension, 26 Days annul leave plus bank holidays and working hours Monday- Friday 9-5pm.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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