Receptionist / Administrator

Posted: 10/02/19
Recruiter:Hope for Justice
Description: Receptionist/Administrator (Manchester, UK)

Are you a friendly, outgoing person, who loves to organise, solve problems, and facilitate the smooth running of a dynamic organisation? Hope for Justice is a fast-growing anti-slavery charity, looking for someone just like you! If you are experienced in excellent administration and reception duties, and you believe in making a difference and joining a team that is committed to seeing the end of slavery around the world, then we can't wait to meet you.

This full-time position will be based at Hope for Justice head office in central Manchester. Please visit our website for full details on how to apply.

Role Profile


Main purpose:

To ensure that all callers and visitors are received in an excellent and professional manner and that reception areas operate a high quality service at all times.
To provide general administrative and basic IT support to the Head Office team.

Department: Operations

Location: Head Office, Manchester

Reporting To: Chief of Staff

Key Result Areas

Creating a welcoming and professional Reception environment, as well as managing guest hospitality when required
Processing or redirection of all phone calls and enquiries promptly and efficiently
Provision of first class general administrative and basic IT support
Ensuring Head Office staff received training on relevant administrative systems and processes
Maintaining clear communications in line with Hope for Justice's tone, brand and values

Main Duties

Staff the reception desk, welcome all visitors to the office and oversee hospitality
Ensure front of house is presented and maintained to a high standard
Answer incoming calls & ensure voicemails are handled appropriately and promptly
Process all incoming email enquiries addressed to owner)
Process incoming and outgoing mail to agreed standards
Oversee HO general maintenance and upkeep, including monitoring security, fixing breakages, maintaining tidiness, overseeing health and safety matters
Resource HO with stationery, furniture, equipment, business cards etc., obtaining purchase approvals which source supplies from ethical, competitive sources
Assist (mainly Head Office) staff with a limited range of basic IT issues, e.g. password resets, installations, giving guidance, simple error fixing (as distinct to most IT issues which are dealt with by a dedicated IT support company)
Assist with basic Office 365 administration - creating new accounts, maintaining distribution lists, granting permissions etc.
Assist with on-boarding new staff - train in using Office 365, health and safety, computer security, ensure equipment is ordered in a timely manner

Soft Skills

Strong work ethic
Organisation skills
Communication skills
Relationship management
Ability to work under pressure & time management
Creative problem solving
Self confidence
Positive attitude

Technical Skills

Software proficiency
Written skills
Information security awareness

Experience & Education

Educated to A-level standard or higher, or equivalent qualification
Minimum 2 years' experience in an Office Management, Secretarial or Administration role

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