Referral Administrator (20 hours per year)

Your new company
A Charitable Organisation based in Belfast are hoping to recruit for a part time (20 hours per week) Referral Administrator. This role will require someone with a background in customer/client support who is very resilient.Your new role
You will support the client referral process. You will be responsible for processing referrals in a professional, sensitive, and timely manner in line with organisational procedures and processes.

•Provide a supportive, calm, and professional approach whilst interacting with individuals referring to services via various communication channels.•Ensure individuals referring and availing of our services are kept updated in a timely manner with regards their individual client journey in line with procedures.•Proactively progress waiting lists for our services in line with operational procedures.•Complete all administration including recording and storing data accurately and securely in line with data protection legislation,•Support onward referral process for individuals being externally signposted to other specialist services.•Compliance with organisational safeguarding and risk management procedures.•Record data accurately to support effective data analysis for weekly, monthly, quarterly and annual reporting.
What you'll need to succeed