Senior Complaint Officer

Your new company
We are partnered with a large, employee-focused Housing Organisation to recruit a number of Senior Complaints Staff for their Customer Relations Team.

Your new role
You will be resolving customer complaints, both verbal and written, as quickly and effectively as possible. You will be responsible for conducting investigations into complaints according to their priority.

What you'll need to succeed
You will need previous complaint handling experience and excellent communication skills. A good working knowledge of MS Office is also necessary for this role.

What you'll get in return

• £32682 salary
  
• 36 days holiday
  
• Maternity/Paternity leave
  
• Agile working policy
  
• Pension contributions of up to 10%