Posted: | 05/05/24 | |
Recruiter: | MERJE Ltd | |
Reference: | 2756028140 | |
Type: | Permanent | |
Salary: | £31,200 Annual | |
Location: | Chelmsford, Essex | |
Description: | Contact Centre Team Manager Shift work £31,200 My client is seeking an experienced Contact Centre Team Manager to manage the running of their multi-client customer service centre. As the Contact Centre Team Manager, you will be responsible for overseeing the service provided across multiple customer contact channels and activities. Role Profile The Contact Centre Team Manager will provide leadership, direction and management to the Shift Managers and Agents in order to deliver service excellence, contractual service level agreements and operational metrics. Your key focus will be to deliver a speed of service in a cost-efficient manner whilst not compromising the quality. Key Responsibilities
Requirements
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly. | |